Looks like the billing department at Verizon is going to wake up to some hair-raising yelling come eight o'clock tomorrow morning. You better pray you're late into the office, Verizon employees; there's one motherfucking angry consumer itching to reach through her phone and rip your goddamn scrotum off.
10:43 EDIT: I just got off the phone to Verizon. The first thing I said was "I want to know what the hell this payment is on my account." The CSR freaked out that I said "hell" (I'm not kidding. "Don't use profanity. I'm getting my supervisor.") and ran to a supervisor. The supervisor, Jodie, was totally fixated on the fact that my account is linked to a debit card instead of a credit card and at first tried to blame my troubles on that. She was also one of those hyper-annoying representatives who think they can calm people down my talking over them and refusing to listen to the point the customer is trying to make, so consumed is she with her own agenda.
After screaming at her repeatedly - and yes, actually crying with rage - she suddenly decided to listen to the words coming out of my mouth and realized that Verizon made a terrible mistake. Apparently, the CSR I spoke to last week, as I requested, changed my service from 15mbps to 5mbps. When he did that, he took me off a 12-month plan and put me on a month-to-month plan, incurring a setup fee and equipment charges. It only took them two business days to charge me, but it's going to take them one to three billing cycles to refund my money. That's one to three months. One to three months in which I can't tile my bathroom or pay my cellphone bill because Verizon stole $230 of my money.
So, not only is Verizon incompetent, they are fucking evil to boot.
- Adventure Time. This is all kinds of awesome. Here's the creator. So freaking awesome.
- Really good article about hunting (and eating) urban animals. I wonder if I will have the guts to do this when the apocalypse comes.
- BJ Leiderman. He writes most of the themes for NPR shows. He may be one of my heroes.
- This is from December; I missed it: Law and Order: SVU stars are in tough negotiations with NBC and might not return.
- Knit a binary scarf.